Healthcare Front Desk & Scheduling Specialist

Hoag Hospital Irvine; Irvine (CA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Hoag Memorial Hospital Presbyterian in Irvine, CA is seeking a Front Office Assistant to support patient care with clerical duties and front office operations. Responsibilities include greeting visitors, answering phones, collecting copays, and maintaining patient charts.

The role includes coordinating scheduling, ensuring paperwork is complete, and assisting clinical staff as needed while upholding patient confidentiality and quality practices.

Qualifications

• High School graduate or equivalent required.
• Experience with Microsoft Office; Outlook, Word, Excel required.
• Clerical experience including filing, calculator, and telephone skills required.
• Typing speed minimum 35 WPM.
• Minimum 1 year of medical front office or equivalent admin experience required.
• Working knowledge of medical terminology and anatomy required.
• 2 years medical front office experience preferred.
• Experience within an acute healthcare system environment preferred.
• Knowledge of healthcare database systems preferred.
• Understanding of insurance procedures preferred.
• Bachelor’s degree in healthcare-related field preferred.

Responsibilities

• Greet visitors, answer telephones, and provide courteous front desk service.
• Collect copays, close cash drawer, and prepare month-end deposits.
• Enter patient demographics and clinical information into medical records.
• Prepare charts and coordinate patient scheduling, confirmations, cancellations, and rescheduling.
• Notify staff of schedule changes and maintain accurate schedule communication.
• Utilize department software to schedule, enter charges, and scan documents.
• Ensure required paperwork is completed in patient charts prior to procedures.
• Order patient tests as directed by medical staff during patient stay.
• The position may work in various Departments as needed.
• Assist clinical staff as needed with patients and family members.
• Maintain patient confidentiality and participate in quality improvement.

Skills

Microsoft Office Suite

Typing 35 WPM

Medical front office experience

Customer service

Communication skills

Insurance procedures knowledge

Education

High School Diploma or equivalent

Bachelor’s degree in healthcare-related field preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

EMR systems

Job description

Hoag Memorial Hospital Presbyterian in Irvine, CA is seeking a Front Office Assistant to support patient care with clerical duties and front office operations. Responsibilities include greeting visitors, answering phones, collecting copays, and maintaining patient charts.

The role includes coordinating scheduling, ensuring paperwork is complete, and assisting clinical staff as needed while upholding patient confidentiality and quality practices.