Surgical Front Desk & Patient Scheduling Specialist

Hoag Hospital Irvine; Newport Beach (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Hoag Memorial Hospital Presbyterian is seeking a Front Office Assistant to handle clerical tasks, greet visitors, and manage patient information with confidentiality. You will support scheduling, demultiplex coordination, and ensure charts have required paperwork.

The role requires at least 1 year in a medical front office, strong MS Office skills, and familiarity with medical terminology. A high school diploma is essential, with a bachelor’s degree preferred.

Qualifications

• High School Graduate or equivalent required
• Typing skills of minimum 35 WPM required
• Minimum one (1) years’ medical front office or equivalent administrative experience required
• Working knowledge of medical terminology required
• Two years' (2) medical front office experience preferred
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
• Knowledge of healthcare database systems preferred
• Understanding of insurance procedures preferred
• Bachelor’s degree in healthcare-related field preferred

Responsibilities

• Greets visitors and answers telephones.
• Collects initial demographic and clinical patient information and enters into the medical record.
• Compiles and prepares charts.
• Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling.
• Follows through with prompt communication of schedule changes to all appropriate locations and individuals.
• Maintains accurate information and uses department software to schedule, enter charges, and scan documents.
• Ensures the patient chart has all required paperwork prior to the patient’s procedure.
• Orders patient tests as directed by medical staff as needed during patient stay.
• Assist clinical staff with patients and family members as needed.

Skills

Microsoft Office

Clerical skills

Typing 35 WPM

Medical front office

Telephone skills

Medical terminology

Customer service

Education

High School Diploma

Bachelor’s degree preferred

Job description

Hoag Memorial Hospital Presbyterian is seeking a Front Office Assistant to handle clerical tasks, greet visitors, and manage patient information with confidentiality. You will support scheduling, demultiplex coordination, and ensure charts have required paperwork.

The role requires at least 1 year in a medical front office, strong MS Office skills, and familiarity with medical terminology. A high school diploma is essential, with a bachelor’s degree preferred.