Front Office Specialist: Patient Care & Scheduling

Amplifon; Ruskin (FL); On-site; USD 49,594,000 - 66,125,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Health Savings Account

Life insurance

Paid Time Off

Paid Holidays

Volunteer time off

Parental leave

Wellness Hub

EAP

Ampli-Academy training

Job summary

Miracle-Ear is seeking a Front Office Associate in Ruskin, FL to manage the customer intake, support clinical operations, and drive store performance through effective schedule management. You will report to the Area Manager and become a key pillar of our clinic team, helping people rediscover all the emotions of sound.

The role offers a competitive hourly wage and a Monday–Friday schedule, with comprehensive benefits and ongoing training through Ampli-Academy.

Qualifications

• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage the customer intake process by setting appointment expectations and delivering a quality experience.
• Coordinate, screen, and confirm appointments in-person and over the phone.
• Drive customer appointments to support store performance through outbound calls.

Skills

Administrative experience

Appointment management

Customer support

Microsoft Office

Windows proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Miracle-Ear is seeking a Front Office Associate in Ruskin, FL to manage the customer intake, support clinical operations, and drive store performance through effective schedule management. You will report to the Area Manager and become a key pillar of our clinic team, helping people rediscover all the emotions of sound.

The role offers a competitive hourly wage and a Monday–Friday schedule, with comprehensive benefits and ongoing training through Ampli-Academy.