Healthcare Front Desk & Scheduling Specialist

Raleigh General Hospital; Beckley (WV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Tuition assistance

401(k) with company match

Wellness programs

Job summary

Raleigh General Hospital in Beckley, WV is seeking a detail-oriented Receptionist to join our team. You will coordinate patient scheduling for testing, procedures, consultations, and admissions, verify insurance authorizations, and maintain accurate demographic and insurance data to support registration and billing.

As the primary contact for patients, you will answer calls, relay appointment details and prep instructions, ensure HIPAA compliance, and collaborate with physicians and staff to

Qualifications

• High school diploma or equivalent required; three years of directly related experience may be considered in lieu of education.

Responsibilities

• Coordinate patient scheduling for testing, procedures, consultations, and admissions, ensuring alignment with provider availability, facility capacity, and clinical priorities.
• Verify and obtain insurance authorizations and pre-certifications, accurately documenting approval details within scheduling and registration systems.
• Collect and maintain accurate patient demographic, insurance, and referral information to support efficient registration, billing, and continuity of care.
• Serve as a primary point of contact for incoming calls, providing professional assistance to patients, providers, and internal staff while addressing scheduling inquiries and concerns.
• Communicate appointment details, preparation instructions, and procedural requirements to patients and physician offices to ensure readiness for services.
• Maintain accurate records within electronic health record (EHR) and scheduling systems while ensuring compliance with HIPAA and patient confidentiality standards.
• Collaborate with physicians, nursing staff, and ancillary departments to coordinate urgent appointments, resolve scheduling conflicts, and promote efficient patient flow.],
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Skills

Customer service

Scheduling

Communication

Time management

Problem solving

Education

High school diploma

Tools

EHR software

Job description

Raleigh General Hospital in Beckley, WV is seeking a detail-oriented Receptionist to join our team. You will coordinate patient scheduling for testing, procedures, consultations, and admissions, verify insurance authorizations, and maintain accurate demographic and insurance data to support registration and billing.

As the primary contact for patients, you will answer calls, relay appointment details and prep instructions, ensure HIPAA compliance, and collaborate with physicians and staff to