Warm Front Desk Receptionist for Healthcare Center

CenterWell Senior Primary Care; Raleigh (NC); Sur place; USD 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

TB screening program

Bonus incentive plan

Competitive benefits

Résumé du poste

CenterWell Senior Primary Care in Raleigh, NC is seeking a friendly Receptionist to warmly welcome patients, families, and visitors, and to serve as the first point of contact. You will answer calls, schedule appointments, verify insurance, collect payments, coordinate transportation, and perform light administrative tasks while maintaining confidentiality and a patient-focused environment.

The role requires at least 1 year in healthcare or strong customer service background, excellent phone

Qualifications

• At least 1 year of experience in a healthcare setting preferred; will consider candidates with strong customer service backgrounds in retail, hospitality, or call centers.
• Passion for supporting a healthcare mission and continuously improving patient experiences.
• Excellent phone etiquette and customer service skills.
• Team-oriented mindset with a positive attitude.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Access).

Responsabilités

• Answer and direct incoming calls promptly.
• Take accurate messages and deliver them promptly.
• Schedule patient appointments, and coordinate transportation.
• Verify insurance information, collect payments, and assist with New Patient paperwork.
• Conduct center tours for prospective patients.
• Issue visitor passes, maintain accurate visitor logs, and notify team members of arrivals.
• Provide helpful, accurate information to inquiries about our location, hours, and services.
• Help with daily administrative tasks, such as booking meeting rooms, typing, organizing and distributing mail, and managing courier packages.
• Maintain confidentiality and follow all healthcare compliance guidelines in handling patient information.
• Ensure the reception area remains clean, organized, and always welcoming.
• Open and closing our center daily.

Connaissances

Healthcare setting

Customer service

Phone etiquette

Team player

Organization

Multitasking

MS Office

Outils

MS Office

Description du poste

CenterWell Senior Primary Care in Raleigh, NC is seeking a friendly Receptionist to warmly welcome patients, families, and visitors, and to serve as the first point of contact. You will answer calls, schedule appointments, verify insurance, collect payments, coordinate transportation, and perform light administrative tasks while maintaining confidentiality and a patient-focused environment.

The role requires at least 1 year in healthcare or strong customer service background, excellent phone