Pulmonology Receptionist — Patient Care & Scheduling

Raleigh General Hospital; Beckley (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition assistance

Paid time off

Gym membership

Job summary

Raleigh General Hospital seeks a Receptionist to coordinate patient scheduling for testing, procedures, and appointments, acting as a central liaison among patients, providers, and clinical teams. You will verify insurance authorizations and maintain accurate patient data to support efficient registration and billing.

In this role, you’ll ensure timely communication of appointment details and preparation instructions, while maintaining HIPAA compliance and high-quality patient service in a

Qualifications

• High school diploma or equivalent required; three years of directly related experience may be considered in lieu of education.
• Scheduling experience in a healthcare environment strongly preferred.
• Knowledge of medical terminology, insurance verification and billing processes preferred.
• Strong computer proficiency, including experience with scheduling or electronic health record (EHR) systems.
• Excellent organizational and time management skills, with the ability to prioritize in a fast-paced environment.
• Strong communication, customer service, and problem-solving skills.
• Detail-oriented with the ability to work independently, exercise sound judgment, and maintain accuracy under pressure.

Responsibilities

• Coordinate patient scheduling for testing, procedures, consultations, and admissions, ensuring alignment with provider availability, facility capacity, and clinical priorities.
• Verify and obtain insurance authorizations and pre-certifications, accurately documenting approval details within scheduling and registration systems.
• Collect and maintain accurate patient demographic, insurance, and referral information to support efficient registration, billing, and continuity of care.
• Serve as a primary point of contact for incoming calls, providing professional assistance to patients, providers, and internal staff while addressing scheduling inquiries and concerns.
• Communicate appointment details, preparation instructions, and procedural requirements to patients and physician offices to ensure readiness for services.
• Maintain accurate records within electronic health record (EHR) and scheduling systems while ensuring compliance with HIPAA and patient confidentiality standards.
• Collaborate with physicians, nursing staff, and ancillary departments to coordinate urgent appointments, resolve scheduling conflicts, and promote efficient patient flow.

Skills

Scheduling experience

Healthcare terminology

Insurance verification

EHR systems

Communication

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

Scheduling software

EHR software

Job description

Raleigh General Hospital seeks a Receptionist to coordinate patient scheduling for testing, procedures, and appointments, acting as a central liaison among patients, providers, and clinical teams. You will verify insurance authorizations and maintain accurate patient data to support efficient registration and billing.

In this role, you’ll ensure timely communication of appointment details and preparation instructions, while maintaining HIPAA compliance and high-quality patient service in a