Patient Care & Scheduling Specialist

Beacon Health System; South Bend (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Beacon Health System is seeking an organized, patient-focused receptionist/clerical associate to support front desk operations in a medical office setting. You will greet patients, manage phone inquiries, and assist with scheduling and data entry in the practice management system.

You will also handle scheduling of procedures, pre-operative testing, and post-operative care, ensuring accurate documentation and smooth patient flow in a busy clinical environment.

Qualifications

• The position prefers a high school diploma or equivalent; minimum age 17.
• Experience in healthcare/clinical environment or scheduling is preferred.
• Knowledge of medical terminology and CPT/ICD coding is desirable.
• Spanish language ability is a helpful plus.

Responsibilities

• Greet patients and visitors professionally and cheerfully.
• Answer phones and relay messages to clinical staff accurately.
• Schedule patients with physicians and manage rotation of providers.
• Collect demographic and insurance information; enter into the practice management system.
• Verify and update patient insurance data at each visit.
• Maintain patient records; enter charges and post services.
• Schedule surgeries and related pre-/post-operative activities.
• Provide pre-op instructions and coordinate testing as needed.

Skills

Interpersonal skills

Communication

Billing procedures

Teamwork

Analytical skills

Medical terminology

Spanish language desirable

Education

High school diploma or equivalent

Healthcare/clinical experience preferred

Tools

EMR/EHR systems

Billing software

Job description

Beacon Health System is seeking an organized, patient-focused receptionist/clerical associate to support front desk operations in a medical office setting. You will greet patients, manage phone inquiries, and assist with scheduling and data entry in the practice management system.

You will also handle scheduling of procedures, pre-operative testing, and post-operative care, ensuring accurate documentation and smooth patient flow in a busy clinical environment.