Healthcare Front Desk & Patient Services Specialist

Southernmed; North Carolina; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Matching 401K

Annual Merit Increases

Mental Health and Counseling Programs

Dental and Orthodontic Coverage

Vision Insurance

Health Care with Low Premiums

Short-term Disability

Access to Virtual Health & Wellness

Job summary

Southernmed is seeking a Medical Office Specialist to serve as the first point of contact for families across our clinics in the United States. You will handle check-in/check-out, verify insurance, update patient accounts, schedule appointments, and coordinate with providers and staff to maintain smooth patient flow.

Ideal candidates have a high school diploma, strong communication skills, and experience with EMR systems.

Qualifications

• High school diploma or equivalent.
• Prior medical experience preferred.
• Knowledge and/or prior experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications.
• Prior experience with EMR preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Responsibilities

• Greets the patient or visitor via telephone or in person.
• Answers incoming calls politely and professionally.
• Registers new patients and updates existing patient demographics.
• Facilitates patient flow by notifying the Provider of patient's arrival, delays, and communicating with patients and staff.
• Responds to patient inquiries; provides medical records, shot records and other documents.
• Scans pertinent information into the patient’s electronic medical record.
• Verifies patient insurance coverage.
• Collects insurance co-pays and/or charges for services.
• Schedules patient appointments.
• Maintains the reception and lobby area.
• Serve as the secondary point of contact for patient inquiries via phone, email, portals, or in-person.
• Provide accurate information regarding appointments and general services.
• Coordinate with staff to resolve patient concerns and ensure follow-up.
• Attends staff meetings.
• Manages time efficiently.
• Completes all mandatory training.

Skills

Insurance verification

EMR experience

Telephone etiquette

Data entry

Independence

Education

High school diploma

Tools

EMR software

Job description

Southernmed is seeking a Medical Office Specialist to serve as the first point of contact for families across our clinics in the United States. You will handle check-in/check-out, verify insurance, update patient accounts, schedule appointments, and coordinate with providers and staff to maintain smooth patient flow.

Ideal candidates have a high school diploma, strong communication skills, and experience with EMR systems.