Healthcare Front Desk & Patient Services Specialist

Boston Medical Center; Boston (MA); On-site; USD 25,000 - 38,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Career advancement resources

Job summary

Boston Medical Center is seeking a Part-Time Department Secretary for the Med-Surg Cardio Thoracic Unit. You will greet patients, families, and visitors, manage front-desk communications, and enter patient information into hospital systems.

The role requires teamwork and attention to detail in a fast-paced clinical setting. Responsibilities include triaging calls, coordinating admissions and discharges, maintaining accurate records, and supporting transportation and scheduling needs.

Qualifications

• High school diploma or GED required; completion of competency requirements offered.
• One to two years of clerical experience in a healthcare setting preferred.
• Proficient in English; multilingual skills preferred.
• Strong basic computer skills with Microsoft Office and hospital systems (SEM, IDX, SDK, etc.).
• Ability to use and troubleshoot basic office equipment.
• Effective interpersonal, telephone, and organizational skills.
• Physical ability to meet core job requirements.

Responsibilities

• Greet and assist patients, families, and visitors at the front desk.
• Coordinate front-desk activities and enter patient information in hospital systems.
• Respond to patient call lights and triage calls.
• Maintain room information and distribute welcome packets.
• Process discharge orders and schedule clinic appointments.
• Handle mail, flowers, gifts and visitor access to services.
• Identify emergencies and follow unit disaster plans.
• Arrange transportation and manage medical records and requisitions.
• Assist with admission, discharge, and transfer processes and pre-approvals.
• Maintain accurate medical records and transcribe care orders.
• Manage unit inventories and equipment Maintenance.
• Log issues and coordinate with ITS/help desk.
• Perform general clerical duties and troubleshoot basic office equipment.
• Support a positive, collaborative work environment and participate in meetings.
• Assist in orientation of new staff and support shift adjustments.

Skills

Front desk support

Clerical tasks

Patient information management

Microsoft Office

Interpersonal skills

Education

High school diploma or GED

Tools

SEM system

IDX system

SDK system

Job description

Boston Medical Center is seeking a Part-Time Department Secretary for the Med-Surg Cardio Thoracic Unit. You will greet patients, families, and visitors, manage front-desk communications, and enter patient information into hospital systems.

The role requires teamwork and attention to detail in a fast-paced clinical setting. Responsibilities include triaging calls, coordinating admissions and discharges, maintaining accurate records, and supporting transportation and scheduling needs.