Healthcare Front Desk & Patient Concierge

CenterWell; Hunters Creek (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement savings

Paid time off

Disability insurance

Life insurance

Other opportunities

Job summary

CenterWell Senior Primary Care is seeking a dedicated receptionist to excel in a patient-facing role. You will be the first contact for patients, visitors, and callers, handling calls and directing inquiries with professionalism.

This role emphasizes courteous service, visit logging, administrative support, and adherence to clinic policies, contributing to a positive patient experience and efficient daily operations.

Qualifications

• High School Diploma or GED required.
• 1+ year healthcare or customer-service experience preferred.
• Passionate about improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude and strong multitasking ability.
• Proficiency with MS Office.

Responsibilities

• Serve as the first point of contact for patients, visitors, and callers with professional service.
• Manage a multi-line phone system, route calls, and take messages.
• Greet visitors, maintain logs, issue passes, and direct to departments.
• Respond to routine inquiries regarding office services, hours, and contact information.
• Perform administrative duties, including scheduling rooms, handling mail, and keeping records.
• Adhere to policies and quality standards while supporting daily office operations.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Organized

Team player

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook, Access)

Job description

CenterWell Senior Primary Care is seeking a dedicated receptionist to excel in a patient-facing role. You will be the first contact for patients, visitors, and callers, handling calls and directing inquiries with professionalism.

This role emphasizes courteous service, visit logging, administrative support, and adherence to clinic policies, contributing to a positive patient experience and efficient daily operations.