Healthcare Front Desk & Patient Concierge

CenterWell; Gastonia (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Disability insurance

Life insurance

Job summary

CenterWell Senior Primary Care in Gastonia, NC is seeking a friendly Receptionist to manage calls, greet visitors, and route inquiries, supporting a patient-focused front desk. You will handle messages, coordinate with staff, and assist with light administrative tasks in a busy healthcare setting.

Requirements include a High School Diploma, 2+ years in healthcare or customer service, excellent communication, and knowledge of MS Office. Bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or GED.
• 2+ years in healthcare or customer service in other sectors.
• Excellent customer service and phone etiquette.
• Attention to detail and highly organized.
• Ability to multitask in a fast-paced environment.
• Knowledge of medical terminology.
• Knowledge of MS Office.

Responsibilities

• Receive and correctly route incoming and outgoing telephone calls.
• Greet visitors and issue passes, maintain visitor logs.
• Maintain long distance call logs and distribute messages.
• Respond to routine inquiries (location, hours, phone numbers, email).
• Assist with booking meeting rooms, organizing mail, and courier packages.
• Work under guidance within established guidelines.

Skills

Customer service

Phone etiquette

Attention to detail

Multitasking

Medical terminology

MS Office

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook, Access)

Job description

CenterWell Senior Primary Care in Gastonia, NC is seeking a friendly Receptionist to manage calls, greet visitors, and route inquiries, supporting a patient-focused front desk. You will handle messages, coordinate with staff, and assist with light administrative tasks in a busy healthcare setting.

Requirements include a High School Diploma, 2+ years in healthcare or customer service, excellent communication, and knowledge of MS Office. Bilingual English/Spanish is a plus.