Healthcare Front Desk & Operations Coordinator

Fallon Community Health Plan, Inc.; Leominster (MA); On-site; USD 30,000 - 33,000; Full time

Job summary

Fallon Health in Leominster, MA is seeking an SE Office Coordinator to manage front desk operations and answer a multi-line phone system. You will coordinate transportation for the PACE program and maintain timely messages and records.

You will support the Electronic Health Record (NextGen), process authorizations in QNXT, and ensure smooth daily mail and paperwork flow. Strong customer service and Office software skills are essential.

Qualifications

• 2 years of customer service, secretarial, or receptionist experience required (in a healthcare setting desirable)
• Proficient in Word, Excel, Outlook, Power Point is a must
• Excellent customer service skills required

Responsibilities

• Greet participants and public with positive demeanor.
• Answer telephone calls; direct calls to appropriate staff; transcribe and convey messages
• Open and sort incoming mail
• Type general office correspondence; letters, memorandums, etc.
• Maintain and distribute faxes utilizing e-faxing
• Call and fax all transportation changes to vendor
• Maintain accurate arrival/departure time log
• Notify all needed departments of transportation changes and cancellations
• Log grievances and/or incidents into database for quality improvement
• Schedule all outside medical appointments and transportation as needed
• Maintain EHR in NextGen; ensure charts are current
• Enter authorizations using QNXT
• Scan medical records from providers timely
• Collaborate with Supervisor to meet deadlines and policies

Skills

Customer service

Receptionist experience

Secretarial experience

Education

High school diploma

Tools

Word

Excel

Outlook

PowerPoint

Job description

Fallon Health in Leominster, MA is seeking an SE Office Coordinator to manage front desk operations and answer a multi-line phone system. You will coordinate transportation for the PACE program and maintain timely messages and records.

You will support the Electronic Health Record (NextGen), process authorizations in QNXT, and ensure smooth daily mail and paperwork flow. Strong customer service and Office software skills are essential.