Healthcare Front Desk & Transportation Coordinator

Fallon Health; Leominster (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

Fallon Health in Massachusetts is seeking an SE Office Coordinator for the Summit ElderCare (PACE) program. The role handles daily front office tasks, multi-line calls, and message routing to ensure smooth operations for members and staff.

You will maintain transportation records, coordinate scheduling, and support EHR workflows using NextGen and QNXT. Join a mission-driven team focused on high-quality care and service.

Qualifications

• High school graduate or equivalent.
• Access to reliable transportation to service the PACE center area (30-mile radius).
• Willingness to cover other SE PACE centers as needed.

Responsibilities

• Greet participants and the public with a positive demeanor.
• Answer telephone calls and direct to the appropriate staff; convey messages.
• Open and sort incoming mail; type general office correspondence.
• Maintain and distribute faxes using e-faxing.
• Call and fax transportation changes to the vendor.
• Maintain accurate arrival/departure time logs.
• Notify departments of transportation changes and cancellations.
• Log grievances and incidents for quality improvement.
• Schedule outside medical appointments and transportation as needed.
• Maintain the Electronic Health Record (EHR) in NextGen; keep charts current.
• Enter authorizations using QNXT; scan medical records accurately.
• Work with Supervisor to complete tasks on time per policies.

Skills

Customer service

Secretarial experience

Receptionist experience

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

PowerPoint

Job description

Fallon Health in Massachusetts is seeking an SE Office Coordinator for the Summit ElderCare (PACE) program. The role handles daily front office tasks, multi-line calls, and message routing to ensure smooth operations for members and staff.

You will maintain transportation records, coordinate scheduling, and support EHR workflows using NextGen and QNXT. Join a mission-driven team focused on high-quality care and service.