Support Staff Supervisor – PACE Center Operations

Fallon Health; Leominster (MA); On-site; USD 65,000 - 67,000; Full time

Job summary

Fallon Health is seeking a site-based supervisor to manage administrative staff at a PACE center in Massachusetts. You will oversee hiring, training, and performance, while ensuring accurate data in the EHR and timely processing of enrollment and claims.

You will coordinate transportation, HPMS reporting, and appointment scheduling, collaborating with staff and vendors to maintain smooth operations. Strong communication and computer skills are essential.

Qualifications

• Associates degree preferred or applicable work experience.
• A verifiable high school diploma or GED is required for all positions at Fallon Health and its affiliates.
• 3 years supervisory experience.
• Experience in a health care or insurance setting preferred but not required.
• Excellent computer skills including familiarity with information retrieval, data collection and word processing.
• Excellent verbal and written communication skills.

Responsibilities

• Manages all supervisory functions for site based support staff including hiring, training and disciplinary actions.
• Completes annual employee evaluations and competencies; conducts monthly staff meetings.
• Oversees intake and enrollment process for prospective enrollees.
• Ensures EHR data entry and document scanning per procedures.
• Functions as Transportation Coordinator or oversees a designee for safe transport of participants.
• Collects and enters data related to HPMS reporting.
• Prepares claims and invoices; maintains referrals.
• Maintains attendance logs and meeting minutes; supports site activities.
• Ensures front-desk/reception area is staffed during open hours.
• Manages appointment scheduling and scheduling improvements.

Skills

Supervisory experience

Data collection

Word processing

Verbal communication

Written communication

Education

Associates degree preferred or applicable work experience

High school diploma or GED required

Tools

EHR software

Microsoft Word

Job description

Fallon Health is seeking a site-based supervisor to manage administrative staff at a PACE center in Massachusetts. You will oversee hiring, training, and performance, while ensuring accurate data in the EHR and timely processing of enrollment and claims.

You will coordinate transportation, HPMS reporting, and appointment scheduling, collaborating with staff and vendors to maintain smooth operations. Strong communication and computer skills are essential.