Patient Communications Coordinator - Medical Call Center

Caring Health Center, Inc.; Springfield (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Caring Health Center, Inc. in Springfield, MA is seeking a Call Center Coordinator to manage front desk telephone operations, triage calls to nurses, schedule appointments, and document messages in the electronic health record.

The role requires clear English communication, professional appearance, and the ability to work with patients and staff in a fast-paced, on-site setting. Strong computer skills and a focus on patient service are essential.

Qualifications

• High school diploma required.
• Experience with switchboard/reception in a fast-paced office.
• Capable, articulate in conversational English.
• Proficient in word processing and database applications.
• Ability to communicate professionally with patients and staff.

Responsibilities

• Receive, take messages and forward calls to triage nurse, interpreters, outreach, or administrative departments.
• Triage sick calls to clinical nursing staff for triage.
• Take and document messages in the electronic health record system.
• Facilitate telephone operations and schedule appointments for returning patients.
• Ensure patient inquiries and complaints are relayed to management in a professional manner.

Skills

English proficiency

Phone etiquette

Interpersonal skills

Computer literacy

Education

High school diploma

Tools

Electronic health record system

Job description

Caring Health Center, Inc. in Springfield, MA is seeking a Call Center Coordinator to manage front desk telephone operations, triage calls to nurses, schedule appointments, and document messages in the electronic health record.

The role requires clear English communication, professional appearance, and the ability to work with patients and staff in a fast-paced, on-site setting. Strong computer skills and a focus on patient service are essential.