Healthcare Front Desk & Member Services Specialist

Kaiser Permanente; Gaithersburg (MD); On-site; USD 22,000 - 28,000; Full time

Job summary

Kaiser Permanente in Gaithersburg, MD is seeking a friendly, detail-oriented receptionist to greet members, register them, and support clinic operations. You will handle information requests, coordinate appointments, and process basic paperwork, ensuring a smooth patient flow and positive member experience.

The role requires at least one year of office-based customer service, high school diploma, and solid computer skills.

Qualifications

• One year of customer service in an office setting.
• Knowledge of Health Plan coverage types.
• Proficiency with computer software.

Responsibilities

• Welcomes members.
• Assists members by providing general information or referring to appropriate staff.
• Registers members including verifying eligibility, updating demographics, identifying FYIs and special features, coordinating assistance, and creating accounts.
• Initiates completion of paperwork for member visits and processes it.
• Receives funds, completes receipts, and posts transactions.
• Retrieves, reconciles, and deposits change fund.
• Schedules appointments and informs members of dates and pre-appointment instructions.
• Receives and screens calls, takes messages or forwards as needed.
• Returns calls to members and staff as directed by provider or nursing staff.
• Orders and maintains supplies for the reception area.
• Notifies providers or staff of urgent member needs.
• Performs other related duties.

Skills

Customer service

Office software

Education

High School Diploma or equivalent

Job description

Kaiser Permanente in Gaithersburg, MD is seeking a friendly, detail-oriented receptionist to greet members, register them, and support clinic operations. You will handle information requests, coordinate appointments, and process basic paperwork, ensuring a smooth patient flow and positive member experience.

The role requires at least one year of office-based customer service, high school diploma, and solid computer skills.