Healthcare Member Experience Concierge

Kaiser Permanente; North Kensington (MD); On-site; USD 32,000 - 45,000; Full time

Job summary

Kaiser Permanente seeks a Front Desk Associate in a Kaiser Permanente facility to ensure a welcoming, efficient member experience. You will assist with admissions, registrations, and information referrals, while handling funds and paperwork with accuracy.

Primary duties include greeting members, scheduling visits, managing documents, and coordinating with providers and staff to maintain smooth operations. A professional appearance and clinical knowledge are preferred.

Qualifications

• Minimum 1 year of customer service experience.
• High School Diploma or GED.
• Demonstrates working knowledge of health plan coverage types.
• Proficiency in the use of applicable computer software and technology.

Responsibilities

• Welcomes and greets members at kiosks and assists with wayfinding.
• Provides general information or refers to staff as necessary.
• Registers members: verify eligibility, update demographics, identify FYIs and features, create new accounts as needed.
• Processes member paperwork; receives funds and posts transactions.
• Schedules appointments and informs members of dates and pre-appointment instructions.
• Answers and screens calls; takes messages or forwards calls as appropriate.
• Maintains supplies for kiosks and reception areas.
• Notifies staff of urgent member needs and unusual situations.
• Orders member cards and ensures proper documentation.
• Wears KP-provided jacket; performs related duties as appropriate.

Skills

Customer service

Cash handling

Scheduling appointments

Phone communication

Information referral

Professional appearance

Education

High School Diploma or GED

Tools

Medical office software

Job description

Kaiser Permanente seeks a Front Desk Associate in a Kaiser Permanente facility to ensure a welcoming, efficient member experience. You will assist with admissions, registrations, and information referrals, while handling funds and paperwork with accuracy.

Primary duties include greeting members, scheduling visits, managing documents, and coordinating with providers and staff to maintain smooth operations. A professional appearance and clinical knowledge are preferred.