Receptionist

Kaiser Permanente; Gaithersburg (MD); On-site; USD 22,000 - 28,000; Full time

Job summary

Kaiser Permanente in Gaithersburg, MD is seeking a friendly, detail-oriented receptionist to greet members, register them, and support clinic operations. You will handle information requests, coordinate appointments, and process basic paperwork, ensuring a smooth patient flow and positive member experience.

The role requires at least one year of office-based customer service, high school diploma, and solid computer skills.

Qualifications

• One year of customer service in an office setting.
• Knowledge of Health Plan coverage types.
• Proficiency with computer software.

Responsibilities

• Welcomes members.
• Assists members by providing general information or referring to appropriate staff.
• Registers members including verifying eligibility, updating demographics, identifying FYIs and special features, coordinating assistance, and creating accounts.
• Initiates completion of paperwork for member visits and processes it.
• Receives funds, completes receipts, and posts transactions.
• Retrieves, reconciles, and deposits change fund.
• Schedules appointments and informs members of dates and pre-appointment instructions.
• Receives and screens calls, takes messages or forwards as needed.
• Returns calls to members and staff as directed by provider or nursing staff.
• Orders and maintains supplies for the reception area.
• Notifies providers or staff of urgent member needs.
• Performs other related duties.

Skills

Customer service

Office software

Education

High School Diploma or equivalent

Job description

Job Summary

Ensures interaction with member constitutes a compelling customer experience through welcoming, registering, and assisting members.

Essential Responsibilities

• Welcomes members.
• Assists members by providing general information, or referring to appropriate staff, as necessary.
• Registers members to include: verifying eligibility; updating demographic information; identifying FYIs and special features; coordinating appropriate assistance, and creating new accounts, as needed.
• Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate.
• Receives funds from members, completes receipts, and properly posts transactions.
• Retrieves, reconciles, and deposits change fund.
• Schedules appointments at the request of members and providers in accordance with established protocol. Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necessary.
• Receives and screens telephone calls, if necessary, takes messages or forwards calls, as appropriate.
• Returns appropriate calls to members and staff as directed by provider or nursing staff.
• Orders and maintains supplies for the reception area.
• Informs providers or staff of members needing immediate attention. Brings unusual situations to the attention of the appropriate staff.
• Performs other related duties, as appropriate.

Week 1: Sunday (8a-4p). Tuesday (8a-4p), Thursday (8a-4p), Friday (8a-8p)/ Week 2: Tuesday (12p-12a), Wednesday (12p-12a), Saturday (8a-8p)

Basic Qualifications

Experience

• One (1) year of customer service in an office setting required.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma or equivalent.

License, Certification, Registration

• N/A

Additional Requirements

• Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible products within 6 months of employment.
• Proficiency in the use of applicable computer software.

Preferred Qualifications

• One (1) year of reception experience in a healthcare setting preferred.
• Current BLS certification preferred.
• Knowledge of medical terminology preferred.