Healthcare Front Desk Lead — Scheduling & Admin Ops

Stony Brook; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Generous leave

State pension

Job summary

Stony Brook Medicine is seeking an Administrative Front Desk Manager for the Speech & Hearing department. The role supports operations, staff supervision, and process improvements to ensure smooth patient flow and accurate scheduling.

The position requires a Bachelor’s or Associate’s degree with healthcare clerical experience and includes responsibilities such as answering high-volume calls, insurance authorizations, and ensuring policy compliance.

Qualifications

• Bachelor's degree or Associate's degree with healthcare clerical/administrative experience.
• Experience answering high-volume phones, scheduling, triaging calls, and insurance authorizations.
• Verification of degree may be required for the role.

Responsibilities

• Supervise front desk staff and conduct performance evaluations.
• Train front desk personnel and monitor productivity and policy adherence.
• Arrange front desk coverage and manage staff time off.
• Handle patient inquiries, appointments, and insurance authorizations.
• Coordinate scheduling and waitlist for speech and audiology programs.

Skills

Front desk supervision

Bilingual English/Spanish

Staff training

PowerPoint

Education

Bachelor's degree

Associate's degree

Tools

Microsoft PowerPoint

Job description

Stony Brook Medicine is seeking an Administrative Front Desk Manager for the Speech & Hearing department. The role supports operations, staff supervision, and process improvements to ensure smooth patient flow and accurate scheduling.

The position requires a Bachelor’s or Associate’s degree with healthcare clerical experience and includes responsibilities such as answering high-volume calls, insurance authorizations, and ensuring policy compliance.