Administrative Front Desk Manager - Speech & Hearing

Stony Brook; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Generous leave

State pension

Job summary

Stony Brook Medicine is seeking an Administrative Front Desk Manager for the Speech & Hearing department. The role supports operations, staff supervision, and process improvements to ensure smooth patient flow and accurate scheduling.

The position requires a Bachelor’s or Associate’s degree with healthcare clerical experience and includes responsibilities such as answering high-volume calls, insurance authorizations, and ensuring policy compliance.

Qualifications

• Bachelor's degree or Associate's degree with healthcare clerical/administrative experience.
• Experience answering high-volume phones, scheduling, triaging calls, and insurance authorizations.
• Verification of degree may be required for the role.

Responsibilities

• Supervise front desk staff and conduct performance evaluations.
• Train front desk personnel and monitor productivity and policy adherence.
• Arrange front desk coverage and manage staff time off.
• Handle patient inquiries, appointments, and insurance authorizations.
• Coordinate scheduling and waitlist for speech and audiology programs.

Skills

Front desk supervision

Bilingual English/Spanish

Staff training

PowerPoint

Education

Bachelor's degree

Associate's degree

Tools

Microsoft PowerPoint

Job description

Job Description - Administrative Front Desk Manager - Speech & Hearing (2603770)

Administrative Front Desk Manager - Speech & Hearing

Position Summary

At Stony Brook Medicine, the Administrative Front Desk Manager supports departmental productivity, operational excellence, and the achievement of overall program goals.

Duties of the Administrative Front Desk Manager may include the following but are not limited to:

• Supervise front desk, includes performance monitoring, performance programs and evaluations. Requires routine individual sessions with administrative staff.
• Training front desk staff, monitoring productivity and ensuring staff are following policies and procedures.
• Responsible for ensuring front desk coverage for hours of operation. Managing front desk coverage with time off for the administrative staff.
• Monitor processes and discuss and implement front desk process improvements.
• Answering high volume phone calls, making patient appointments, checking in patients and patient billing.
• Obtain health insurance authorizations
• Manage patient questions and complaint resolution.
• Purchasing requisitions and credit card orders.
• Primary contact for all administrative aspects of the program and facility issues
• Monthly and quarterly statistics for speech and audiology.
• Responsible for uploading updated policies.
• Ensure front desk and waiting area signage/patient information is in Joint Commission compliance.
• Ensure that wait room is clean and organized.
• Annual chemical inventory update.

Manage and maintain the speech therapy wait list, coordinating patient scheduling and prioritizing

Schedule interviews and candidates for positions

Qualifications

Required Qualifications:

Bachelor's degree and at least 1 years of clerical/administrative experience working in a healthcare setting or an Associate's degree and at least 3 years of clerical/administrative experience working in a healthcare setting.

Please Note: Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.

Experience with answering high volume phones, making appointments, triaging calls, and completing insurance authorizations.

Preferred Qualifications:

1 or more years of medical office supervisory experience. 2 or more years of experience performing higher level office tasks such as managing staff activities, purchasing medical supplies, data entry for statistical analysis. Proficiency in Microsoft PowerPoint. Bilingual in English and Spanish. Experience training staff in a high volume phone office.

Special Notes

Resume/CV should be included with the online application.

Posting Overview

This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination.

Anticipated Pay Range:

The salary range for this position is listed below. This range reflects Stony Brook University Hospital’s good faith and reasonable estimate of potential compensation at the time of posting.

The final offer will be determined based on the candidate’s verified years of relevant, comparable experience. Please note that misrepresentation or inflation of experience may result in disqualification from the hiring process or termination of employment if hired.

Some positions may also include annual supplemental pay, such as:

· Location Pay: for UUP, CSEA, and PEF full-time positions

· Shift Differentials: Additional pay for evening, night, or other supplemental shifts (e.g., inconvenience pay, geographic pay, or other applicable differentials)

At Stony Brook University Hospital, your compensation extends beyond your paycheck. We offer comprehensive benefits including generous leave, health insurance, and participation in the state pension system that contribute significantly to your overall total rewards package.

Stony Brook Medicine integrates and elevates all of Stony Brook University’s health-related initiatives: education, research and patient care. It includes our Health Sciences schools - Medicine, Dental, Health Professions, Nursing and Social Welfare - a Program in Public Health, as well as Stony Brook University Hospital, Stony Brook Children’s Hospital, Stony Brook Southampton Hospital, Stony Brook Eastern Long Island Hospital, Long Island State Veterans Home, and more than 200 community-based healthcare settings throughout Suffolk County.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and workingenvironment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

Salary Grade : SL2