Healthcare Front Desk Lead — Clinic Operations & Training

Urology Centers of Alabama; Alabama; On-site; USD 42,000 - 62,000; Full time

Job summary

Urology Centers of Alabama is seeking an experienced healthcare front desk supervisor to oversee the clinic’s front office and medical secretary team in Trussville, AL. You will ensure smooth registration, insurance verification, and patient check-in processes, while balancing batches, superbills, and deposits.

The role requires at least three years of healthcare clerical experience, prior supervisory responsibilities, and strong knowledge of third‑party payor practices.

Qualifications

• At least three (3) years of healthcare clerical experience, preferably at a front desk or medical secretary role.
• Prior supervisory experience or experience leading teams to success.
• Must be knowledgeable in third-party payor systems and practices.

Responsibilities

• Oversee the Front Desk and Medical Secretary Team’s day-to-day functions at the clinic, assisting as necessary.
• Field questions from patients and route them to the appropriate person/department.
• Verify that the team properly completes registration, insurance verification, and check-in processes.
• Ensure team balances batches, superbills, and deposits are accurate.
• Conduct new team member training and act as liaison between clinical and clerical positions.

Skills

Healthcare clerical experience

Front desk

Medical secretary

Supervisory experience

Third party payor knowledge

Education

High school diploma or equivalent

Job description

Urology Centers of Alabama is seeking an experienced healthcare front desk supervisor to oversee the clinic’s front office and medical secretary team in Trussville, AL. You will ensure smooth registration, insurance verification, and patient check-in processes, while balancing batches, superbills, and deposits.

The role requires at least three years of healthcare clerical experience, prior supervisory responsibilities, and strong knowledge of third‑party payor practices.