Medical Front Desk Clerk & Patient Concierge

Urology Centers of Alabama; Birmingham (AL); On-site; USD 29,000 - 36,000; Full time

Job summary

Urology Centers of Alabama is seeking a Medical Front Desk Clerk to be the first point of contact at UCAs clinics. You will greet patients, assist with check-in at kiosks, collect documents, input data into the EMR system, prepare files for visits, and coordinate with physicians and nurses to ensure patients are ready to be taken back.

You will also schedule follow-up appointments and provide instructions for imaging or other services, while maintaining confidentiality under HIPAA and UCA

Qualifications

• Excellent interpersonal communication with diverse groups.
• Ability to work independently or in a team in a fast-paced setting.
• Proficient with office equipment including PC, Windows, MS Office, EMR, and multi-line phone.
• Maintain confidentiality per HIPAA and UCA guidelines.
• High school diploma or GED.

Responsibilities

• Greet patient and family members or caregiver at check in and answer questions regarding UCAs check in process.
• Provide support to complete check in process including assisting patients with kiosks, collection of documents relevant to patient visit, insurance cards, co-pay or deductibles.
• Acts as a patient escort when needed, assisting patient to ingress or egress facility, or to UCA exam room.
• Prepare patient file for visit, ensuring that confidentiality is maintained.
• Maintains contact with secretary, nurse, and/or physician that patient has arrived and is ready for services.
• Performs check out function through EMR system.
• Schedule patient follow-up appointments according to physician schedules.
• Provide patient with instructions for imaging and/or other services and appointments.
• Responsible for the collection, organization, and disbursement of superbills.
• Attends organization or departmental meetings as required.
• Other duties as assigned.

Skills

Interpersonal skills

Team collaboration

Confidentiality

Fast-paced environment

Education

High school diploma / GED

Tools

MS Office

EMR system

Multi-line telephone

Job description

Urology Centers of Alabama is seeking a Medical Front Desk Clerk to be the first point of contact at UCAs clinics. You will greet patients, assist with check-in at kiosks, collect documents, input data into the EMR system, prepare files for visits, and coordinate with physicians and nurses to ensure patients are ready to be taken back.

You will also schedule follow-up appointments and provide instructions for imaging or other services, while maintaining confidentiality under HIPAA and UCA