Bilingual Medical Front Desk Specialist

Health Plus Management; New York (NY); On-site; USD 20,457 - 29,136; Full time

Job summary

Health Plus Management is seeking a Front Desk Coordinator to welcome patients and manage appointments in a fast-paced medical office. You will handle phones, verify insurance, and maintain patient records with attention to privacy and accuracy.

The role emphasizes exceptional customer service, organization, and seamless coordination with clinicians and office staff to ensure smooth daily operations.

Qualifications

• 1+ years of relevant medical administrative experience preferred.
• Experience with medical insurance/verification is a plus.
• Knowledge of medical terminology & procedures and ability to converse with patients and doctors.

Responsibilities

• Greet patients and set the stage for appointments.
• Answer phones, take messages, and reach out to patients professionally.
• File and manage patient charts and assist patients as needed.
• Maintain daily office operations per SOPs and guidelines.
• Protect patient privacy per HIPAA requirements.
• Navigate NextGen to access patient information.
• Confirm appointments and collect co-pays where applicable.
• Open and close office procedures as needed.
• Provide a welcoming reception area and support to staff.

Skills

Bilingual EN/ES

Bilingual EN/RU

Verbal and written communication

Customer service

Organizational skills

Time management

Education

None specified

Tools

EMR

Microsoft Word

Microsoft Excel

Job description

Health Plus Management is seeking a Front Desk Coordinator to welcome patients and manage appointments in a fast-paced medical office. You will handle phones, verify insurance, and maintain patient records with attention to privacy and accuracy.

The role emphasizes exceptional customer service, organization, and seamless coordination with clinicians and office staff to ensure smooth daily operations.