Healthcare Front Desk Concierge | Patient Scheduling & Support

CloseKnit Primary Care; Columbia (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

CloseKnit Primary Care in Columbia, MD seeks a friendly Front Desk Receptionist to be the first point of contact for patients and visitors. You will provide excellent customer service, manage check-ins and appointments, and support billing and insurance verification.

You will work with a warm, professional team in a fast-paced environment, coordinating with clinicians to ensure smooth patient flow while maintaining strict confidentiality and HIPAA compliance.

Qualifications

• High school diploma or equivalent; healthcare admin cert a plus.
• Experience as receptionist or administrative role, preferably in healthcare.
• Strong communication and interpersonal skills with diverse populations.
• Familiarity with EHR systems preferred.

Responsibilities

• Greet patients and visitors, creating a welcoming first impression of the facility.
• Assist patients with check-in and check-out, collecting and processing information accurately.
• Schedule, reschedule, and confirm appointments; coordinate with clinical staff to optimize patient flow.
• Answer incoming calls promptly, directing inquiries to the right staff and providing information.
• Perform data entry, maintain patient records, and manage correspondence; assist with billing and insurance verification as needed.
• Keep front desk and waiting area clean and organized; manage office supplies with the office manager.
• Ensure HIPAA compliance and patient confidentiality at all times.
• Address patient concerns professionally and collaborate with team to resolve scheduling issues.

Skills

Communication

Attention to detail

Customer service

Multitasking

Professionalism

Team collaboration

Education

High school diploma

Healthcare admin certification

Healthcare receptionist experience

Tools

EHR systems

Billing software

Scheduling software

Phone system

Job description

CloseKnit Primary Care in Columbia, MD seeks a friendly Front Desk Receptionist to be the first point of contact for patients and visitors. You will provide excellent customer service, manage check-ins and appointments, and support billing and insurance verification.

You will work with a warm, professional team in a fast-paced environment, coordinating with clinicians to ensure smooth patient flow while maintaining strict confidentiality and HIPAA compliance.