Healthcare Front Desk Concierge – Patient Experience

Humana, Inc.; Rockport (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Disability insurance

Life insurance

Job summary

Conviva Senior Primary Care in Rockport, Texas, is seeking a Receptionist to manage front desk operations, greet patients, schedule visits, and support the medical team with admin tasks. This role emphasizes accuracy, confidentiality, and patient experience.

You will work Monday–Friday, 8:00 AM–5:00 PM, at 802 Enterprise Boulevard Suite 820, Rockport. This position offers benefits and a bonus plan tied to performance, with opportunities to grow in a value-based care environment partnered with

Qualifications

• High School Diploma or GED required.
• Healthcare experience preferred but not required if strong customer service is shown.
• Excellent customer service and phone etiquette.
• Ability to multi-task in a fast-paced environment.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsibilities

• Greet patients and visitors professionally in person and over the phone.
• Schedule patient appointments and coordinate with medical staff.
• Maintain and update patient records in EMR/CRM systems.
• Assist with billing and collect copays when applicable.
• Answer inquiries and communicate information to patients.
• Keep reception area tidy, sanitized, and stocked with supplies.
• Provide administrative support such as ordering supplies and managing inventory.

Skills

Customer service

Multitasking

MS Office

Phone etiquette

Team player

Education

High School Diploma or GED

Job description

Conviva Senior Primary Care in Rockport, Texas, is seeking a Receptionist to manage front desk operations, greet patients, schedule visits, and support the medical team with admin tasks. This role emphasizes accuracy, confidentiality, and patient experience.

You will work Monday–Friday, 8:00 AM–5:00 PM, at 802 Enterprise Boulevard Suite 820, Rockport. This position offers benefits and a bonus plan tied to performance, with opportunities to grow in a value-based care environment partnered with