Patient Care Concierge - Medical Front Desk (Full-Time)

FIRST PHYSICIANS; Colleyville (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Free food & snacks

Paid time off

Job summary

Make You Well Colleyville, a patient-focused clinic, is seeking a friendly Medical Receptionist to be the first contact for patients, members and visitors. You will greet guests, schedule appointments, collect copays and verify insurance information.

The ideal candidate is organized, calm under pressure, and enjoys helping others. You will work with the Office Manager and support clinicians to ensure a smooth, welcoming patient experience every day.

Qualifications

• Friendly, approachable and professional demeanor.
• Strong communication and interpersonal skills.
• Comfortable using computers and willing to learn new systems and processes.
• Excellent organizational skills and attention to detail.
• Ability to remain calm, courteous and efficient in a fast-paced environment.
• Dependable, punctual and committed to providing excellent service.

Responsibilities

• Welcome patients, members and visitors with a warm, friendly and professional attitude, both in person and over the phone.
• Check patients in and out, collect copayments, service payments and outstanding balances, and assist with payment questions.
• Schedule, confirm and reschedule appointments for medical, wellness and aesthetic services to support efficient clinic operations.
• Register new patients and make sure intake and consent forms are completed before visits and treatments.
• Assist members with questions about membership plans, benefits and billing.
• Enter and update patient demographics, insurance information and other records accurately.
• Verify insurance eligibility and coverage before patient visits.
• Answer multi-line phone calls and patient messages, direct calls to the appropriate team members, and return messages promptly.
• Scan identification cards, insurance cards and other documents into patient records.
• Balance the daily cash drawer and maintain accurate payment logs.
• Process medical records requests in accordance with HIPAA and patient privacy requirements.
• Maintain a clean, organized and welcoming reception and waiting area.
• Work collaboratively with providers, clinical staff and other team members to ensure a smooth patient experience.

Skills

Friendly, approachable & professional

Strong communication

Interpersonal skills

Comfortable with computers

Organizational skills

Calm under pressure

Job description

Make You Well Colleyville, a patient-focused clinic, is seeking a friendly Medical Receptionist to be the first contact for patients, members and visitors. You will greet guests, schedule appointments, collect copays and verify insurance information.

The ideal candidate is organized, calm under pressure, and enjoys helping others. You will work with the Office Manager and support clinicians to ensure a smooth, welcoming patient experience every day.