Medical Office Front Desk Specialist

VIACARE COMMUNITY HEALTH CENTER; California; On-site; USD 33,000 - 36,000; Full time

Job summary

VIACARE COMMUNITY HEALTH CENTER is seeking a friendly Front Desk Representative to greet patients, answer calls, and schedule appointments in a fast-paced medical office. You will verify demographics and insurance, collect co-pays, and maintain front desk operations while supporting quality patient care.

This entry-level role requires strong communication, organization, and teamwork. Prior experience in medical front office is a plus; EHR familiarity is preferred.

Qualifications

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Experience in medical front office or reception preferred.
• Familiarity with electronic health record (EHR) systems.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Answer calls and respond to inquiries from patients, physicians, and staff.
• Schedule patient appointments using electronic scheduling systems.
• Verify demographics, insurance information, and referrals; update records as needed.
• Collect co-pays, deductibles, and balances; process payments securely.
• Maintain front desk cleanliness and organization; support patient registration and check-in.
• Coordinate communication between patients and providers; relay messages and schedule follow-ups.
• Keep appointments on schedule; notify providers of arrivals and delays.
• Assist in emergencies and protect patient confidentiality; follow policies and procedures.

Skills

Communication skills

Organizational skills

Multitasking

Teamwork

EHR proficiency

Confidentiality

Education

High school diploma or equivalent

Tools

Copier

Fax machine

Multi-line phone

Printers

Job description

VIACARE COMMUNITY HEALTH CENTER is seeking a friendly Front Desk Representative to greet patients, answer calls, and schedule appointments in a fast-paced medical office. You will verify demographics and insurance, collect co-pays, and maintain front desk operations while supporting quality patient care.

This entry-level role requires strong communication, organization, and teamwork. Prior experience in medical front office is a plus; EHR familiarity is preferred.