Healthcare Front Desk Concierge

Keystone Dermatology Partners; Zebulon (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage (Medical

Dental and Vision

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Wellness Plans

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Job summary

QualDerm Partners is seeking a Front Office Receptionist to handle patient registration, verify insurance, and deliver exceptional customer service in a dermatology setting. The role involves EMR data entry, scheduling, patient communication, and coordination with the Billing Department to ensure smooth operations.

Minimum of a high school diploma with 1 year of healthcare office customer service preferred; associate’s degree is a plus.

Qualifications

• 1 year of customer service experience in a healthcare office preferred.

Responsibilities

• Greet patients and visitors in person or via phone, answering inquiries or directing them as necessary.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity by date of birth and name, creating new accounts as required.
• Prepare required patient paperwork prior to appointments.
• Contact patients with No Show appointments to reschedule and document accordingly.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
• Assist in emergency situations by responding to patients in distress with sound judgment.
• Maintain accurate patient information in the Practice Management System (EMR).
• Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed.
• Ensure the reception area remains clean and organized.
• Process patient copays and balances at check-in/out while maintaining confidentiality of personal and financial information.
• Follow operational policies and procedures, reporting changes as necessary.
• Contribute to team efforts to achieve related results.
• Exhibit superior customer service skills consistently.
• Answer phones promptly and courteously.
• Communicate with patients, visitors, providers, and coworkers in a professional manner.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.
• High School Diploma required; Associate's Degree preferred.

Job description

QualDerm Partners is seeking a Front Office Receptionist to handle patient registration, verify insurance, and deliver exceptional customer service in a dermatology setting. The role involves EMR data entry, scheduling, patient communication, and coordination with the Billing Department to ensure smooth operations.

Minimum of a high school diploma with 1 year of healthcare office customer service preferred; associate’s degree is a plus.