Dermatology Front Desk & Patient Concierge

QualDerm Partners LLC; Zebulon (NC); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health coverage

Generous 401(k) plan

Paid time off (PTO)

Company-paid life insurance

Disability protection

Wellness plans

Employee Assistance Program (EAP)

Exclusive employee discounts

Referral bonus program

Job summary

QualDerm Partners is seeking a Front Office Receptionist to support patient registration and insurance verification in a multi-location dermatology network. You will use the EMR system to record arrivals, verify identities, and prepare paperwork for appointments.

The role emphasizes exceptional customer service, adherence to policies, and professional communication with patients and staff. High School diploma required; healthcare office experience preferred.

Qualifications

• Front Office Receptionist role requiring accurate patient registration and insurance verification.
• Experience with EMR/Practice Management System preferred.
• High School Diploma required; Associate's Degree preferred.

Responsibilities

• Greet patients and visitors in person or via phone, directing them as necessary.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity and create accounts as needed.
• Prepare required patient paperwork prior to appointments.
• Reschedule No-Show appointments and document changes.
• Schedule appointments to optimize patient satisfaction and provider time.
• Assist in emergencies with sound judgment and care.
• Maintain accurate patient information in the EMR and records.
• Verify insurance eligibility and notify Billing if prior authorization is needed.
• Ensure reception area remains clean and organized.
• Process copays and balances with confidentiality.

Skills

Customer service

Healthcare office experience

Education

High School Diploma

Associate's Degree

Tools

EMR / Practice Management System

Job description

QualDerm Partners is seeking a Front Office Receptionist to support patient registration and insurance verification in a multi-location dermatology network. You will use the EMR system to record arrivals, verify identities, and prepare paperwork for appointments.

The role emphasizes exceptional customer service, adherence to policies, and professional communication with patients and staff. High School diploma required; healthcare office experience preferred.