Front Desk & Patient Services Coordinator (Healthcare)

QualDerm Partners; Pinehurst (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

PTO + holidays

Employee discounts

Referral bonuses

Job summary

QualDerm Partners is seeking a Front Office Receptionist to support patient intake, verify coverage, and register patients accurately in the Practice Management EMR system. This role emphasizes patient-first service and efficient documentation.

You will greet patients, schedule appointments, manage copays, and maintain an organized reception area while complying with privacy policies. High School Diploma required; Associate's degree preferred, and healthcare office experience is a plus.

Qualifications

• High School Diploma required.
• Associate's Degree preferred.

Responsibilities

• Greet patients and visitors in person or via phone, answering inquiries or directing them as necessary.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity by date of birth and name, creating new accounts as required.
• Prepare required patient paperwork prior to appointments.
• Contact patients with No Show appointments to reschedule and document accordingly.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
• Assist in emergency situations by responding to patients in distress with sound judgment.
• Maintain accurate patient information in the Practice Management System (EMR).
• Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed.
• Ensure the reception area remains clean and organized.
• Process patient copays and balances at check-in/out while maintaining confidentiality of personal and financial information.
• Follow operational policies and procedures, reporting changes as necessary.
• Contribute to team efforts to achieve related results.
• Exhibit superior customer service skills consistently.
• Answer phones promptly and courteously.
• Communicate with patients, visitors, providers, and coworkers in a professional manner.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager

Skills

Customer service

Communication

Education

High School Diploma

Associate's Degree

Tools

EMR system

Job description

QualDerm Partners is seeking a Front Office Receptionist to support patient intake, verify coverage, and register patients accurately in the Practice Management EMR system. This role emphasizes patient-first service and efficient documentation.

You will greet patients, schedule appointments, manage copays, and maintain an organized reception area while complying with privacy policies. High School Diploma required; Associate's degree preferred, and healthcare office experience is a plus.