Healthcare Front Desk Cashier & Patient Concierge

NALHE; Lincoln (CA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

NALHE is seeking a cashier/receptionist to join the health care department team. The role involves greeting patients, accurate check-in/out, and revenue collection while maintaining a professional and courteous environment.

You will handle patient questions, register new data, and support various administrative tasks in a busy medical office. Responsibilities include processing check-ins, verifying demographics, handling co-pays, and directing patients to the appropriate departments.

Qualifications

• Greet and assist patients at check-in/check-out
• Demographic data verification and updates (Personal Physician Selection, Language Preference)
• Knowledge of health plan coverage types including deductibles and traditional plans
• Cash handling and revenue collection procedures
• Ability to use check-in/check-out systems and manual processes when systems are down
• Coordinate with other departments and medical staff as needed
• Complete required patient forms and maintain accurate records
• Access fee schedules to determine proper charges per CPT codes

Responsabilités

• Reception, check-in, and check-out of patients
• Greet patients and assist as they present
• Follow patient registration/check-in policies and procedures
• Verify or update demographic information
• Determine patient membership/benefits per plan display
• Create accounts as needed (e.g., workers' comp)
• Capture and record prepayments using notes where applicable
• Collect co-pays and explain payment options
• Generate encounter forms electronically or manually when systems fail
• Direct patients to appropriate areas after check-in
• Register exception-type patients (non-members, Medicare, Medi-Cal, etc.)
• Access fee schedule to determine appropriate charges
• Assist patients by explaining co-pays and providing facility directions
• Coordinate referrals to specialty care when required
• Maintain the will-call area and communicate with staff
• Ensure cash handling compliance and proper reconciliation

Description du poste

NALHE is seeking a cashier/receptionist to join the health care department team. The role involves greeting patients, accurate check-in/out, and revenue collection while maintaining a professional and courteous environment.

You will handle patient questions, register new data, and support various administrative tasks in a busy medical office. Responsibilities include processing check-ins, verifying demographics, handling co-pays, and directing patients to the appropriate departments.