Healthcare Front Desk Associate: Welcoming & Admin Support

Futurecare Associates, Inc.; Annapolis (IL); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

FutureCare Associates, Inc. is seeking a friendly Front Desk Receptionist to be the first impression of our facility in Annapolis. You will greet visitors, answer calls, and direct guests with professionalism and care.

As the main point of contact, you’ll support patient and staff needs, manage mail and sign-in sheets, and help coordinate with dietary and other departments. A high school diploma and strong customer service are required; healthcare experience a plus.

Qualifications

• 1+ year of clerical or medical office experience.
• Welcoming personality and professional demeanor.
• Experience in skilled nursing or medical facility a plus.
• Excellent customer service skills.
• Ability to work independently or in a team.
• Strong organization and attention to detail.

Responsibilities

• Greet visitors, vendors, and staff.
• Direct visitors to proper locations.
• Explain Covid guidelines for entering facility.
• Answer phone calls and forward messages.
• Sort and forward mail to staff and residents.
• Maintain daily visitor sign-in sheets.
• Assist with meal notices and payments with Dietary.
• Adhere to FutureCare ethics and compliance.
• Perform additional clerical duties as assigned.

Skills

Greet visitors

Phone handling

Customer service

Multi-line phone system

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

FutureCare Associates, Inc. is seeking a friendly Front Desk Receptionist to be the first impression of our facility in Annapolis. You will greet visitors, answer calls, and direct guests with professionalism and care.

As the main point of contact, you’ll support patient and staff needs, manage mail and sign-in sheets, and help coordinate with dietary and other departments. A high school diploma and strong customer service are required; healthcare experience a plus.