Front Desk & Guest Services Specialist

FutureCare; Baltimore (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits package

Paid Time Off

Tuition Reimbursement

Career Growth Ladder

Employee Referral Bonus Program

401K match

Job summary

FutureCare is seeking a Front Desk Receptionist/Guest Services Associate in Baltimore to greet visitors, answer calls, and manage sign-ins with professionalism.

You will support facility operations, coordinate with dietary staff, and maintain accurate records while upholding FutureCare's ethics and customer service standards. A high school diploma and 1 year clerical experience are preferred; healthcare setting experience is a plus.

Qualifications

• High school diploma or equivalent.
• 1 year of clerical or medical office experience.
• Experience in a skilled nursing facility or medical facility is a plus.
• Welcoming personality and professional demeanor required.
• Exceptional customer service skills required.
• Experience operating a multi-line phone system required.
• Ability to work independently or as part of a team.
• Highly detailed and organized with ability to multitask.

Responsibilities

• Greet all visitors, vendors, and staff to the facility.
• Guide or direct visitors to proper location.
• Explain Covid guidelines for entering the facility.
• Answer incoming calls, take messages or forward to voicemail.
• Sort, organize and forward mail to staff and residents.
• Maintain visitor sign-in sheets daily.
• Coordinate with Dietary department for meal notices and lunch payments.
• Adhere to FutureCare’s ethics and compliance plans.
• Perform additional clerical duties as assigned.

Skills

Customer service

Welcoming personality

Professional demeanor

Multi-line phone system

Education

High school diploma

Job description

FutureCare is seeking a Front Desk Receptionist/Guest Services Associate in Baltimore to greet visitors, answer calls, and manage sign-ins with professionalism.

You will support facility operations, coordinate with dietary staff, and maintain accurate records while upholding FutureCare's ethics and customer service standards. A high school diploma and 1 year clerical experience are preferred; healthcare setting experience is a plus.