Patient Care Associate — Front Desk & Scheduling

Health Prime International; National Harbor (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

Health Prime International in National Harbor, MD is seeking a dedicated individual for a customer service role focused on supporting healthcare operations. Responsibilities include answering patient calls, scheduling appointments, and providing exceptional service to ensure a great first impression.

The ideal candidate should possess strong communication skills and the ability to handle multiple tasks in a fast-paced environment. Training is provided for candidates without prior experience in healthcare or call center settings.

Qualifications

• 1 Year of relevant healthcare, customer service, or call center experience is preferred.
• Exceptional ability to handle confidential and sensitive information.
• Willingness to learn medical terminology and scheduling protocols.

Responsibilities

• Answer telephone calls in a polite and prompt manner.
• Provide requested services including scheduling appointments.
• Advise patients of office policies and inform them of necessary items.

Skills

Exceptional oral and written communication skills

Strong interpersonal skills

Basic computer skills

Ability to handle multiple calls/tasks

Education

High school diploma or equivalent

Job description

Health Prime International in National Harbor, MD is seeking a dedicated individual for a customer service role focused on supporting healthcare operations. Responsibilities include answering patient calls, scheduling appointments, and providing exceptional service to ensure a great first impression.

The ideal candidate should possess strong communication skills and the ability to handle multiple tasks in a fast-paced environment. Training is provided for candidates without prior experience in healthcare or call center settings.