Healthcare Front Desk Concierge

FutureCare; Annapolis (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits package

Flex/Advance pay

Paid time off

Tuition reimbursement

Career growth ladder

Employee referral bonus

Employee assistance

401K matching

Job summary

FutureCare is seeking a Front Desk Receptionist/Guest Services Associate to be the first impression of our facility in Annapolis, MD. The role involves greeting visitors, guiding them, explaining Covid entry protocols, and handling calls with a professional demeanor.

Candidates should have at least 1 year of clerical/medical office experience and excel in customer service. The position requires detail orientation, teamwork, and the ability to multitask in a busy healthcare setting.

Qualifications

• Must have high school diploma or equivalent.
• At least 1 year of clerical or medical office experience.
• Experience in a skilled nursing or medical facility is a plus.
• Welcoming personality and professional demeanor required.
• Exceptional customer service skills expected.
• Proficient in operating a multi-line phone system.
• Ability to work independently or as part of a team.
• Highly detailed and organized with multitasking ability.

Responsibilities

• Greet all visitors, vendors, and staff entering the facility.
• Guide visitors to their proper locations.
• Explain Covid guidelines and procedures for entering the facility.
• Answer incoming phone calls and forward messages as needed.
• Sort, organize and forward mail to staff and residents.
• Maintain visitor sign-in sheets daily.
• Coordinate with Dietary department for meal notices and payments.
• Adhere to FutureCare’s ethics and compliance standards.
• Perform additional clerical duties such as typing letters, reports, forms, etc.

Skills

Customer service

Welcoming personality

Team player

Detail oriented

Multitask

Professional demeanor

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

FutureCare is seeking a Front Desk Receptionist/Guest Services Associate to be the first impression of our facility in Annapolis, MD. The role involves greeting visitors, guiding them, explaining Covid entry protocols, and handling calls with a professional demeanor.

Candidates should have at least 1 year of clerical/medical office experience and excel in customer service. The position requires detail orientation, teamwork, and the ability to multitask in a busy healthcare setting.