Healthcare Front Desk Concierge

FutureCare; Baltimore (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Excellent Benefits Package

Flex/Advance Pay

Paid Time Off

Tuition Reimbursement

Career Growth Ladder

Employee Referral Bonus Program

Employee Assistance

Matching 401K Plan

Job summary

FutureCare in Baltimore is seeking a Front Desk Receptionist to be the first impression of the facility. You will greet visitors, answer calls, route messages, and help with daily clerical tasks in a fast-paced healthcare environment.

The role requires a high school diploma, at least one year of clerical or medical office experience, and a welcoming, professional attitude. Experience in a skilled nursing or medical facility is a plus.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of clerical or medical office experience required.
• Prior experience in a skilled nursing facility or medical facility is a plus.
• Welcoming personality and professional demeanor required.
• Exceptional customer service skills required.
• Experience operating a multi-line phone system.
• Ability to work independently or as part of a team.
• Highly detailed and organized with ability to multitask.

Responsibilities

• Greet all visitors, vendors, and staff.
• Guide or direct visitors to their proper location.
• Explain all Covid guidelines and procedures for entering the facility.
• Answer incoming phone calls; take messages or forward calls to voicemail.
• Sort, organize, and forward mail to appropriate staff and residents.
• Maintain visitor sign-in sheets daily.
• Work with Dietary department to assist with meal notices and team lunches.
• Adhere to FutureCare’s ethics and compliance standards.
• Perform additional clerical duties as assigned.

Skills

Customer service

Phone system operation

Multitasking

Professional demeanor

Education

High school diploma or equivalent

1 year clerical/medical office experience

Job description

FutureCare in Baltimore is seeking a Front Desk Receptionist to be the first impression of the facility. You will greet visitors, answer calls, route messages, and help with daily clerical tasks in a fast-paced healthcare environment.

The role requires a high school diploma, at least one year of clerical or medical office experience, and a welcoming, professional attitude. Experience in a skilled nursing or medical facility is a plus.