Technician II Client Services

LVHN

Allentown (Lehigh County)

On-site

USD 50,000 - 65,000

Full time

3 days ago

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Job summary

Lehigh Valley Health Network is seeking an IT Support Technician to deliver desktop, application, and connectivity assistance across clinical, academic, and corporate settings. You will deploy software, document solutions, train junior techs, and communicate clearly with end-users to ensure satisfaction while maintaining IT knowledge bases and contributing to a robust support culture.

This role emphasizes teamwork, patient-centered service, and reliable uptime, with day shift hours and onsite

Qualifications

Must have strong interpersonal skills and the ability to work with diverse teams.
Experience with IT service management and ticketing systems (e.g., ServiceNow).
Familiarity with desktop support, software deployments, and patching.
Knowledge of network basics and connectivity troubleshooting.

Responsibilities

Resolve escalated desktop, application, and connectivity issues.
Perform software deployments, updates, and patching.
Document solutions and contribute to the IT knowledge base.
Provide training and guidance to junior technicians
Communicate effectively with end-users to ensure clarity and satisfaction

Skills

Strong interpersonal skills

Understanding of ticketing systems

IP addressing basics

Connectivity troubleshooting

Troubleshooting

Education

High School Diploma/GED

3 years related work experience

Tools

ServiceNow

Citrix VDI

Printer deployments

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Responsible for delivering exceptional support and assistance to clients and customers regarding technical products and services. Troubleshoots issues, provides guidance, and resolves technical inquiries to ensure customer satisfaction. Provides desktop support and equipment deployment services in clinical, academic, and corporate settings. Responds to support requests, diagnoses technical problems, offers solutions, and facilitates communication between clients and technical teams. Fosters strong client relationships, enhances user experience, and ensures the effective use of technology solutions.

Job Duties

Resolve escalated desktop, application, and connectivity issues.
Perform software deployments, updates, and patching.
Document solutions and contribute to the IT knowledge base.
Provide training and guidance to junior technicians
Communicate effectively with end-users to ensure clarity and satisfaction

Minimum Qualifications

High School Diploma/GED
3 years related work experience
Apply logical steps to resolve technical issues and escalated when necessary
Strong interpersonal skills to provide a positive support experience
Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation
Handle evolving technologies and processes (e.g. Citrix VDI desktop testing and FlexTG printer deployments)
General awareness of IP addressing, connectivity troubleshooting, and basic network protocols

Physical Demands

Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

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