Technician II Client Services

Lehigh Valley Health Network, Inc.; Allentown, Northern (Lehigh County, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking an IT Desktop Support technician to deliver exceptional client assistance across clinical, academic, and corporate settings. You will troubleshoot desktop, application, and connectivity issues, deploy software, and help deploy devices.

The role requires clear communication, teamwork, and the ability to train junior staff while maintaining documentation in the ServiceNow portal. This on-site position supports a fast-paced health network environment.

Qualifications

• Provide technical support to clients and customers.
• Respond to escalated issues and diagnose root causes.
• Explain solutions clearly and document for knowledge base.

Responsibilities

• Resolve desktop, application, and connectivity issues.
• Perform software deployments and patches as needed.
• Document solutions and update knowledge base.
• Provide training to junior technicians and assist teammates.

Skills

Desktop support

Troubleshooting

End-user guidance

ServiceNow

Citrix VDI

Education

High School Diploma/GED

Tools

ServiceNow

Citrix VDI

Job description

**Join a team that delivers excellence.**Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.Join our team and experience firsthand what it's like to be part of a healthcare organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.Imagine a career at one of the nation's most advanced health networks.Be part of an exceptional healthcare experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.LVHN has been ranked among the \"Best Hospitals\" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best healthcare possible every day.Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. **Summary** Responsible for delivering exceptional support and assistance to clients and customers regarding technical products and services. Troubleshoots issues, provides guidance, and resolves technical inquiries to ensure customer satisfaction. Provides desktop support and equipment deployment services in clinical, academic, and corporate settings. Responds to support requests, diagnoses technical problems, offers solutions, and facilitates communication between clients and technical teams. Fosters strong client relationships, enhances user experience, and ensures the effective use of technology solutions. **Job Duties*** Resolve escalated desktop, application, and connectivity issues.* Perform software deployments, updates, and patching.* Document solutions and contribute to the IT knowledge base.* Provide training and guidance to junior technicians* Communicate effectively with end-users to ensure clarity and satisfaction **Minimum Qualifications*** High School Diploma/GED* 3 years related work experience* Apply logical steps to resolve technical issues and escalate when necessary* Strong interpersonal skills to provide a positive support experience* Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation* Handle evolving technologies and processes (e.g. Citrix VDI desktop testing and FlexTG printer deployments)* General awareness of IP addressing, connectivity troubleshooting, and basic network protocols **Additional Qualifications** **Physical Demands** Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. \\*Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.