Healthcare Desktop Support Specialist

Phelps Health; United States; On-site; USD 54,000 - 78,000; Full time

Job summary

Phelps Health is seeking a Desktop Support Analyst to act as a liaison between IT and user departments, delivering Tier II hardware and software support for desktops, laptops, printers, mobile devices, and other end-user equipment. The role involves deploying and maintaining devices, supporting software, and documenting procedures.

You will provide after-hours on-call support, collaborate with teammates, and pursue ongoing educational opportunities to strengthen technical skills in a healthcare

Qualifications

• High School diploma or equivalent required.
• Two years’ experience with desktop/laptop/mobile device software & hardware preferred.
• Certification in Comptia A+, Net+, Microsoft, Networking Technologies, or Cybersecurity is preferred.

Responsibilities

• Coordinates with Help Desk to complete work per ticket priority and maintains ticket documentation.
• Builds, deploys, supports, upgrades and maintains end-user equipment including desktops, laptops, printers, scanners and AV devices.
• Installs, tests, troubleshoots and maintains software; updates documentation and user guides.
• Provides after-hours on-call support as detailed in policy.
• Assists teammates in troubleshooting, projects, mentoring and cross-training.
• Participates in ongoing educational opportunities such as pursuing certifications or degrees.

Skills

Desktop support

Hardware troubleshooting

Software troubleshooting

Tier II support

End-user liaison

Education

High School diploma or equivalent

Tools

Desktops

Laptops

Printers

Scanners

Audiovisual equipment

Job description

Phelps Health is seeking a Desktop Support Analyst to act as a liaison between IT and user departments, delivering Tier II hardware and software support for desktops, laptops, printers, mobile devices, and other end-user equipment. The role involves deploying and maintaining devices, supporting software, and documenting procedures.

You will provide after-hours on-call support, collaborate with teammates, and pursue ongoing educational opportunities to strengthen technical skills in a healthcare