Healthcare IT Desktop Support Specialist

St. Mary's Health & Clearwater Valley Health; Orofino (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

St. Mary's Health & Clearwater Valley Health is seeking an IT end-user support specialist to install, configure, and troubleshoot desktop and mobile devices across the organization.

You will work desk-side, remotely, and over the phone to resolve incidents and service requests for staff and clinicians. The role focuses on supporting Windows, Office, AD, and healthcare applications, while ensuring HIPAA compliance and timely response to inquiries.

Qualifications

• Education: Associate degree in Information Technology or related field (or equivalent experience).
• Experience: Minimum 2 years in desktop/end-user support, preferably in healthcare.
• Skills: Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical skills.

Responsibilities

• Works incidents and service requests to completion at desk side, remote, or phone for all employees and clients.
• Collaborates with other IT teams.
• Provide support for desktops, laptops, thin clients, and mobile devices.
• Install, configure, and troubleshoot printers, scanners, and peripherals.
• Respond to and resolve incidents and requests promptly with high customer satisfaction.
• Assist users with healthcare and business applications, with escalation as needed.
• Deploy and configure operating systems and standard software.
• Maintain hardware/peripheral inventory and lifecycle management.
• Ensure adherence to HIPAA and security standards.
• Document solutions and maintain knowledge base articles.
• Collaborate with network/server/application teams for escalated issues.
• Complete assigned project work on time with high quality.

Skills

Windows OS

Microsoft Office Suite

Active Directory

Remote support tools

Ticketing systems

Communication skills

Multitasking

Problem solving

Education

Associate degree in Information Technology or related field

Job description

St. Mary's Health & Clearwater Valley Health is seeking an IT end-user support specialist to install, configure, and troubleshoot desktop and mobile devices across the organization.

You will work desk-side, remotely, and over the phone to resolve incidents and service requests for staff and clinicians. The role focuses on supporting Windows, Office, AD, and healthcare applications, while ensuring HIPAA compliance and timely response to inquiries.