Desktop Support Analyst

Phelps Health; United States; On-site; USD 54,000 - 78,000; Full time

Job summary

Phelps Health is seeking a Desktop Support Analyst to act as a liaison between IT and user departments, delivering Tier II hardware and software support for desktops, laptops, printers, mobile devices, and other end-user equipment. The role involves deploying and maintaining devices, supporting software, and documenting procedures.

You will provide after-hours on-call support, collaborate with teammates, and pursue ongoing educational opportunities to strengthen technical skills in a healthcare

Qualifications

• High School diploma or equivalent required.
• Two years’ experience with desktop/laptop/mobile device software & hardware preferred.
• Certification in Comptia A+, Net+, Microsoft, Networking Technologies, or Cybersecurity is preferred.

Responsibilities

• Coordinates with Help Desk to complete work per ticket priority and maintains ticket documentation.
• Builds, deploys, supports, upgrades and maintains end-user equipment including desktops, laptops, printers, scanners and AV devices.
• Installs, tests, troubleshoots and maintains software; updates documentation and user guides.
• Provides after-hours on-call support as detailed in policy.
• Assists teammates in troubleshooting, projects, mentoring and cross-training.
• Participates in ongoing educational opportunities such as pursuing certifications or degrees.

Skills

Desktop support

Hardware troubleshooting

Software troubleshooting

Tier II support

End-user liaison

Education

High School diploma or equivalent

Tools

Desktops

Laptops

Printers

Scanners

Audiovisual equipment

Job description

Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri.

No matter where you start with us, we’re committed to taking our team to the top. If you’re ready for the challenge of providing life-saving care or supporting those who do, read on to find your fit in the Phelps Health family.

_ _

General Summary

• The Desktop Support Analyst liaises between Information Technologies and user department(s), providing Tier II hardware and software support for Phelps Health desktops, laptops, print devices, mobile devices, peripherals and software.

Essential Duties and Responsibilities

• Coordinates with Help Desk and other IT analysts to complete work as assigned through the IT ticketing system according to ticket priority. Maintains detailed ticket documentation and communicates with end users during ticket completion to ensure service level agreements.
• Builds, deploys, supports, upgrades, repairs and maintains end user computer equipment including desktops, laptops, printers, scanners, audiovisual equipment, mobile devices, and other devices including all peripheral equipment attached to them. Adheres to inventory and asset tracking standards and policies.
• Installs, tests, troubleshoots, and maintains approved software. Maintains and updates associated documentation and user guides.
• Provides after hours on-call support as detailed in department policy.
• Assists and communicates with co-workers and team members in troubleshooting, project tasks, mentoring, and cross training.
• Participates in ongoing educational opportunities (i.e., pursuing certifications or degrees, reading professional publications, and participating in professional organizations).
• Completes related tasks and duties as assigned.

Education

• o High School diploma or equivalent required.

Work Experience

• o Two years’ experience with specific emphasis of desktop/laptop/mobile device software and hardware, operating systems, and network connectivity preferred.

Certification/License

• Certification in at least one of the following professions preferred: Comptia A+, Net+, Microsoft, Networking Technologies, Cybersecurity

Mental/Physical Requirements

• Considerable mental concentration for sustained periods of time with frequent interruptions. Moderate lifting (25 lbs.) required. Standing, sitting, walking, stooping, bending, and reaching required in the course of transporting and installing hardware.

Working Conditions

• Office conditions with moderate noise and distractions. Possible eye strain or other discomfort from constant use of computer screens. May be required to work at other than routine scheduled times during implementation periods and while resolving technical issues.