Healthcare Desktop Support Specialist

Family Healthcare Center

Fargo (ND)

On-site

USD 40,000 - 60,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, and vision coverage

Employer-paid life and AD&D insurance

401(k) with employer match

Job summary

Family HealthCare is seeking a Desktop Support Technician to join our team and provide high-quality support to users across the organization.

Responsibilities include resolving technical issues, responding to helpdesk tickets, and collaborating with engineers and clinical staff to deploy hardware and software solutions. The role emphasizes customer service, documentation, and timely problem resolution.

Qualifications

AA in Computer Science or related field or equivalent experience.
Healthcare knowledge and experience preferred.
Experience in a helpdesk environment.
Health information systems experience.
Customer service experience.

Responsibilities

Identify, research, and resolve technical problems for users.
Respond to calls and trouble tickets for various support issues promptly and courteously.
Document, track, and monitor issues to ensure timely resolution.
Collaborate with System Engineers and clinical staff to resolve problems.
Design, image, and deploy hardware solutions.
Assist in evaluating, documenting, and deploying software tools.
Perform general technical and administrative tasks.
Support the organization as needed.
Participate in meetings and trainings.