Healthcare Data Client Success Manager

Datavant; Santa Fe (NM); On-site; USD 100,000 - 125,000; Full time

Job summary

Datavant is seeking a Client Success Manager to drive successful delivery of healthcare data projects. You will manage customer relationships, coordinate efforts across data integrations, engineering, and sales, and report status to stakeholders.

Strong healthcare knowledge, Excel, and SQL skills are essential for enabling high‑quality results. You will partner with internal teams to ensure smooth operations, monitor lifecycle progress, and identify opportunities for process improvements while

Qualifications

• 3+ years project management experience.
• Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level.
• BS degree in business, technology or related field.
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems.
• Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful.
• Excellent written and oral communication skills.

Responsibilities

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Manage coordination, tracking and reporting of all things related to customer projects.
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
• Own customer operations project management processes, tools, reference materials and cross functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.
• Willingness to travel 15% of the time.

Skills

Project management

Healthcare data systems

Excel skills

Communication

Education

BS degree in business/technology or related field

Tools

SQL

Job description

Datavant is seeking a Client Success Manager to drive successful delivery of healthcare data projects. You will manage customer relationships, coordinate efforts across data integrations, engineering, and sales, and report status to stakeholders.

Strong healthcare knowledge, Excel, and SQL skills are essential for enabling high‑quality results. You will partner with internal teams to ensure smooth operations, monitor lifecycle progress, and identify opportunities for process improvements while