Healthcare Data Client Success Lead

Datavant; Lansing (MI); On-site; USD 100,000 - 125,000; Full time

Job summary

Datavant, the data collaboration platform for healthcare, is seeking a Client Success Manager in Lansing, Michigan. You will drive successful delivery of customer projects and coordinate cross-functional teams.

You will manage project tracking, reporting, and issues, ensure clear communication with stakeholders, and own project management processes across data integrations, engineering, sales and leadership. 3+ years PM experience and healthcare data knowledge are required.

Qualifications

• 3+ years project management experience.
• Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level.
• BS degree in business, technology or related field.
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems.
• Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful.
• Excellent written and oral communication skills.

Responsibilities

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Manage coordination, tracking and reporting of all things related to customer projects.
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
• Own customer operations project management processes, tools, reference materials and cross functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.
• Willingness to travel 15% of the time.

Skills

Project management

Healthcare data systems

Advanced Excel

SQL basics

Communication skills

Education

Bachelor's degree

Job description

Datavant, the data collaboration platform for healthcare, is seeking a Client Success Manager in Lansing, Michigan. You will drive successful delivery of customer projects and coordinate cross-functional teams.

You will manage project tracking, reporting, and issues, ensure clear communication with stakeholders, and own project management processes across data integrations, engineering, sales and leadership. 3+ years PM experience and healthcare data knowledge are required.