Strategic Client Success Leader — Healthcare Data

Datavant; Santa Fe (NM); Vor Ort; USD 180.000 - 225.000; Vollzeit

Zusammenfassung

Datavant is seeking a Senior Director, Client Success to shape client strategy, manage a high-impact team, and drive long-term retention. You will partner with executive stakeholders, translate market and regulatory insights, and collaborate across Sales, Product, Operations, and Technology to deliver measurable client value.

The role demands deep healthcare data knowledge, strong leadership, and a proven ability to grow revenue while maintaining exceptional client experiences across a diverse

Qualifikationen

• 10 years of progressive experience in client success, account management, or healthcare consulting.
• 5 years of people leadership managing managers or multi-level teams.
• Deep expertise in Risk Adjustment and Retrieval; HIPAA/privacy knowledge.
• Proven track record managing executive-level relationships in large enterprise accounts.
• Strong financial acumen; translate data into strategy and investments.
• Advanced proficiency with Excel, Power BI, SQL; translate metrics for execs.

Aufgaben

• Lead, coach, and develop a team of CSMs and Managers across large, complex accounts.
• Own executive relationships up to the C-suite and serve as trusted advisor.
• Oversee delivery strategy across implementations, renewals, and escalations.
• Coach leaders to deliver executive presentations and clear, outcome-focused communication.
• Translate market, regulatory, and financial insights into proactive client strategies.

Kenntnisse

Executive relationships

Strategic thinking

Leadership

Data-driven

Financial acumen

Ausbildung

BA/BS degree

Advanced degree a plus

Tools

Excel

Power BI

SQL

Jobbeschreibung

Datavant is seeking a Senior Director, Client Success to shape client strategy, manage a high-impact team, and drive long-term retention. You will partner with executive stakeholders, translate market and regulatory insights, and collaborate across Sales, Product, Operations, and Technology to deliver measurable client value.

The role demands deep healthcare data knowledge, strong leadership, and a proven ability to grow revenue while maintaining exceptional client experiences across a diverse