Healthcare Data Client Success Lead

Datavant; Atlanta (GA); Hybride; USD 100 000 - 125 000; Plein temps

Résumé du poste

Datavant is seeking a Client Success Manager to drive successful outcomes on healthcare data projects in a hybrid role based in the United States. You will coordinate internal teams, manage projects end-to-end, and maintain clear reporting with customers and executives.

You will lead relationship management, ensure on-time delivery, and partner with engineering and sales to resolve issues while enabling process improvements. Travel up to 15% is required.

Qualifications

• 3+ years project management experience.
• Familiarity with healthcare data systems, formats and processes with the ability to converse at a technical level.
• BS degree in business, technology or related field.
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems.
• Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful
• Excellent written and oral communication skills.

Responsabilités

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Manage coordination, tracking and reporting of all things related to customer projects.
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
• Own customer operations project management processes, tools, reference materials and cross functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.
• Willingness to travel 15% of the time.

Connaissances

Project management

Healthcare data systems

Communication skills

Advanced Excel

SQL knowledge

Formation

Bachelor's degree in business or related field

Description du poste

Datavant is seeking a Client Success Manager to drive successful outcomes on healthcare data projects in a hybrid role based in the United States. You will coordinate internal teams, manage projects end-to-end, and maintain clear reporting with customers and executives.

You will lead relationship management, ensure on-time delivery, and partner with engineering and sales to resolve issues while enabling process improvements. Travel up to 15% is required.