Healthcare Customer Support Specialist - Training & Growth

externallincarecareers; Christiansburg (VA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Ongoing training and advancement

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

externallincarecareers seeks a customer service representative to communicate with customers, assess needs for products and services, and support physician-directed compliance. The role includes data entry, order processing, and maintaining accurate demographic information in the system.

The position emphasizes training opportunities and a comprehensive benefits package, including insurance options and paid time off. A high school diploma or GED and basic computer entry skills are required.

Qualifications

• High School Diploma or GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Licensing requirements may apply for the location

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.

Skills

Customer service

Data entry

Verbal communication

Attention to detail

Education

High School Diploma or GED

1–3 months related experience

Job description

externallincarecareers seeks a customer service representative to communicate with customers, assess needs for products and services, and support physician-directed compliance. The role includes data entry, order processing, and maintaining accurate demographic information in the system.

The position emphasizes training opportunities and a comprehensive benefits package, including insurance options and paid time off. A high school diploma or GED and basic computer entry skills are required.