Healthcare Support Specialist: Patient Help & Orders

externallincarecareers; Merced (CA); On-site; USD 22,000 - 32,000; Full time

Job summary

externallincarecareers seeks a customer service representative in California to handle inbound and outbound calls, assess needs for products/services, educate customers, and document and enter orders. The role supports adherence to physician directions and licensing requirements where applicable.

The position includes data entry, updating demographics, and training assistance, with a focus on accurate documentation and effective communication with staff and patients alike.

Qualifications

• High School Diploma, GED, or 1-3 months related experience and/or training.
• Computer entry required.
• Must meet any licensing requirements necessary for specific location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Education

High School Diploma, GED, or 1-3 months related experience and/or training

Job description

externallincarecareers seeks a customer service representative in California to handle inbound and outbound calls, assess needs for products/services, educate customers, and document and enter orders. The role supports adherence to physician directions and licensing requirements where applicable.

The position includes data entry, updating demographics, and training assistance, with a focus on accurate documentation and effective communication with staff and patients alike.