Healthcare Customer Service Specialist II

externallincarecareers; Phoenix (AZ); On-site; USD 36,000 - 42,000; Full time

Job summary

externallincarecareers is seeking a Customer Service Specialist to process patient orders accurately and communicate clearly with stakeholders. Responsibilities include handling telephone inquiries, assisting patients in selecting equipment and services, and recording concerns in the tracking system.

Role requires basic computer skills, typing ability, and a high school diploma. Prior healthcare/customer service experience is preferred, with attention to ACHC requirements and payer guidelines.

Qualifications

• High School diploma or GED required.
• Prefer 1 year of related health care, customer service, call center, or insurance experience.
• Strong organization and communication skills required.

Responsibilities

• Responds to telephone inquiries and orders from patients and referral sources.
• May assist walk-in patients with selection of equipment, supplies, and services.
• Determines resolution of patient and referral inquiries; records concerns in Concern Tracker.

Skills

Customer service

Communication skills

Organization

Typing skills

Education

High School diploma or GED equivalency

Job description

externallincarecareers is seeking a Customer Service Specialist to process patient orders accurately and communicate clearly with stakeholders. Responsibilities include handling telephone inquiries, assisting patients in selecting equipment and services, and recording concerns in the tracking system.

Role requires basic computer skills, typing ability, and a high school diploma. Prior healthcare/customer service experience is preferred, with attention to ACHC requirements and payer guidelines.