Healthcare Customer Support Specialist

Lincare; Olympia (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Training opportunities

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Other benefits

Employee discounts

Referral program

Job summary

Talentify in Olympia, WA is seeking a customer service representative to communicate with customers, answer questions, and assist with medication-related product and service needs. The role involves education on products/services and ensuring compliance with physician orders.

The position requires reading patient orders, understanding pharmacy terminology, and accurate data entry. Training and advancement opportunities are provided with a comprehensive benefits package.

Qualifications

• Read and analyze patient orders.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist in training employees.
• Calculate doses and frequencies for dispensed medications.
• Follow oral and written instructions.

Responsibilities

• Handle inbound and outbound calls with customers.
• Assess needs for additional products/services.
• Assess patient compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in the computerized record system.
• Enter customer orders in the system.
• Verify/update demographic data in records.

Skills

Document reading

Pharmacy terminology

Communication

Train others

Dose calculations

Follow instructions

Education

High School Diploma / GED

Data entry

Licensing requirements per location

Job description

Talentify in Olympia, WA is seeking a customer service representative to communicate with customers, answer questions, and assist with medication-related product and service needs. The role involves education on products/services and ensuring compliance with physician orders.

The position requires reading patient orders, understanding pharmacy terminology, and accurate data entry. Training and advancement opportunities are provided with a comprehensive benefits package.